Legal

Delete your Debix account

This page explains how to delete your account in the Debix app: in the app itself or, if you no longer have it, by email. It also lists exactly what is deleted and what your partners keep.

App
Debix (Android)
Developer
Alif Service

Last updated

This document is also available in Uzbek and Russian: Oʻzbekcha · Русский

Delete in the app

The quickest way. You need an internet connection — the deletion happens on our server.

  1. Open Settings

    Tap “Settings” in the bottom bar, then tap your profile card at the very top — it shows your name.

  2. Tap “Delete account”

    Scroll to the end of the account screen. In the last card, below “Sign out”, there is a red “Delete account” row.

  3. Read the warning

    The app shows what will be deleted and what stays with your partners. Tick “I understand that my data will be permanently deleted, while shared records stay with my partners as before” and tap “Continue”. The button stays off until you tick the box.

  4. Confirm

    How you confirm depends on how you sign in.

    If you sign in with Google

    A 5-digit code is sent to your email. It is valid for 10 minutes; if it doesn’t arrive, tap “Resend” after 60 seconds. Enter the code and tap “Delete account”. The email subject is “Deleting your Debix account”.

    If you sign in with Telegram

    The app opens the @DebixUz_Bot bot. Tap “✅ Confirm deletion” there, then go back to Debix — the deletion finishes in the app. The link is valid for 10 minutes. If the app is closed, your account is not deleted; just start again.

When it’s done, the app says “Your account has been deleted” and returns to the sign-in screen. The app also clears your account data on the phone: saved debts, unsent changes, the photo cache, your profile and your PIN. Your language, theme and reminder settings remain. Temporary files (reports you created, photos taken with the camera) go away when you uninstall the app or the phone clears its cache.

What is deleted

Your data is removed from our main server immediately and completely — not just hidden behind a “deleted” flag:

  • Profile — your sign-in email or phone, contact email, verified phone, Telegram ID, profile photo and Premium expiry date.
  • Your debts (including ones you deleted earlier) — names, phone numbers, amounts, dates, due dates, and all entries and notes.
  • Contact cards and folders — including names and numbers you picked from your phone contacts. Your phone’s contact list is never uploaded to our server, so it isn’t affected.
  • Photos you uploaded — your avatar and photos in your entries, cards and folders. They are deleted from the database and from disk, and their links stop working. The exception is photos your partners can see (see below).
  • Invites and payment requests — ones you sent and ones linked to your account.
  • Support chat — all messages, replies and attachments.
  • Notifications, devices and blocks — push notification tokens, and the lists of people you blocked and who blocked you.
  • Sign-in traces — the history of confirmation codes (email and SMS), phone verification attempts, Telegram bot sessions, activity days and your Google sign-in record (Firebase Authentication).
  • Google Play purchases — the purchase token, order number, plan and status. The link between your Premium history and the purchase is removed too.

What stays

With your partners

Your name and the shared records stay with your partners. A shared debt or a group is a record kept by several people. So that your partners don’t lose track of who owes what, everything they can see stays as it was until they delete it themselves.

  • Shared debts — your partner’s copy: the name and number they entered, the amount, dates, all entries and notes, and photos from both sides. Their history shows that you left.
  • Groups — you stay in the member list as a member who left, with your name, phone number and email. Expenses, shares, payments, notes, photos and the group history stay too. If you own a group, ownership passes to the member who joined earliest.
  • Photos — photos your partners can see still open through the link in their app. Copies already loaded on your partners’ phones may stay on their devices.
  • Notifications and reports — your name appears in notifications your partners already received and in the PDF or text reports they create for a shared debt or group.

Your pending group payments are cancelled, group invites to you are declined, and your unused invite codes stop working. Requests and entries your partner hasn’t accepted yet are deleted.

With us — without contact details

  • Account record — only an ID number, your name and the date you signed up. No login, email, phone, Telegram ID or photo: nobody can sign in to it or contact you through it. It is kept with no time limit because your partners’ records are linked to it.
  • Premium history — when it started and ended and how it was granted (payment or an admin), for overall statistics. Kept with no time limit. The payment reference and the link to the Google Play purchase are removed.
  • Staff action log — which staff member did what and when (including the deletion), for accountability. Currently kept with no time limit.
  • Server logs and backups — technical logs may still contain your account ID and, in some cases, your email; they are kept for 14 days. Backups may still hold the state from before the deletion; they are deleted automatically after 30 days.

In other services

  • Google Play — purchase and subscription records stay with Google, because Google Play takes the payment.
  • Google Firebase — app usage statistics (Firebase Analytics) and crash reports (Crashlytics) aren’t linked to your account, so they aren’t deleted with it: they are removed when their retention period in Firebase ends. Push notifications (with names and amounts) were also delivered through Google Firebase Cloud Messaging.
  • Android backup — your phone may have saved Debix data to the backup in your Google account. The next backup replaces it with the cleared state; you can also delete it yourself in your phone’s settings.
  • Telegram — your chat with the bot stays in your Telegram; you can delete it there yourself.
  • Email and SMS — messages already sent stay in your inbox and in the logs of the email and SMS providers.

Premium subscription

Premium isn’t on sale yet, so there’s no subscription to cancel. Once Premium launches, deleting your account won’t cancel a Premium subscription in Google Play — you’ll need to cancel it there separately.

Signing in again

Deletion can’t be undone. If you sign in again with the same Google or Telegram account, a new, empty account is created: your old data won’t come back, and the new account won’t be linked to your old shared debts and groups. If your Google Play subscription is still active, you can link it to the new account with “Restore purchases”.

Invites that other people sent to your phone number or email and that weren’t yet linked to your old account stay with the sender and will reach the new account too — as new invites.

Delete without the app

If you’ve uninstalled the app or lost your phone, write to us. Uninstalling the app does not delete your account.

  1. Email support@debix.uz. If you sign in with Google, write from that Google address.
  2. Include the name on your profile, how you sign in (Google or Telegram), and the email or phone number linked to your account: your Google address if you sign in with Google, or your Telegram phone number if you sign in with Telegram.
  3. We check that the account is yours and may ask you to confirm it.
  4. Within 30 days we delete the account and reply to the same address. It’s the same deletion as in the app: “What is deleted” and “What stays” apply to it too.
Sample email
To
support@debix.uz
Subject
Delete my Debix account

Hello, please delete my Debix account.

  • Name on my profile:
  • How I sign in (Google or Telegram):
  • Email or phone linked to my account:
Write the email

There is no deletion form on this site: we accept requests only in the app or by email.

If you can reinstall the app, it’s quicker to sign in with the same Google or Telegram account and follow the steps above.

More about your data in our privacy policy.